Suggestions & Complaints
The practice has in place a ‘Practice-based Complaints System’. We hope and think that we do provide a good service to our patients. We would welcome any comments or suggestions to help us to ‘fine tune’ the system. If you do wish to make any suggestions either positive or negative, please contact the practice manager Mrs. Irene Brown either by letter, or telephone requesting an appointment to discuss your concerns.
Any comments requiring an early reply will be acknowledged within 2 working days and fully investigated within 4 weeks of your initial contact. At this point you will be given a full reply or an explanation of what is causing a delay.